A component is missing
If a component is missing please email us quoting your order reference, the type of
fly screen and the part that is missing and we will respond as quickly as possible.
The fly screen is damaged
If you find your DIY fly screen is damaged on arrival, please email us quoting your order
reference, the type of fly screen and the nature of the damage. If you are able to attach a
photograph of the damage this will help us to deal with the problem as qucikly as
possible.
The fly screen doesn’t fit properly
There are certain measures we can take to solve this problem.
If the fly screen is too large it can be trimmed down by simply removing the plastic ends
and sawing through the frame. If you need to trim the housing bar containing the
retractable mesh you will need to cut through all three elements – the housing, the
slide bar and the mesh. We will be happy to trim down fly screens for you in-house if you would prefer. Please contact us to arrange this and to be quoted the total price as this depends on your location.
If the fly screen is too small, you will most likely need to re-order. Please feel free to
drop us an email to discuss.
The fly screen will not stick to my frame
The adhesive tape is designed to stick to flat, clean surfaces only and will not stick
to brickwork or loose paint. Ensure that your surfaces have been thoroughly cleaned
using alcohol wipes and dried. If the tape has been compromised, you will need to
replace it.
I need to refit my fly screen
If you need to refit your fly screen, it can be easily removed without the use of solvents.
Pull firmly on the housing bar containing the retractable mesh until it comes unstuck
and then peel the rest off. To reattach, you will need to replace the adhesive tape and
fit as you did before.
The fly screen doesn’t fit over my handles when the window/door is shut
You will only use the fly screen when your window/door is open so don’t worry if the mesh
doesn’t clear the handles when it is shut.
There is an obstruction preventing me from fitting my fly screen (e.g. vent, skirting board,
dwarf wall)
If there is an object like a vent, skirting board or dwarf wall which prevents you from
sticking the fly screen to the frame, you have two options. The first is to remove the
object (e.g. cut the skirting board back to make room). Alternatively, if you have 10mm
or more of frame on the inside of the obstruction, you can stick the fly screen onto this.
It will mean the fly screen will overlap the frame a little but the fly screen will still
function as it should.
If you require further information please email info@diyflyscreens.co.uk.